> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk Changelog

> Release history for the Freshdesk connector. Each version lists what changed and which actions were affected.

<Card title="Freshdesk connector" icon="arrow-left" href="/connectors/freshdesk" horizontal>
  Back to the connector overview, authentication methods, and actions.
</Card>

<Update label="v1.2.0" description="14 Sept 2026">
  `new-feature` `data-sync`

  Added DataSync support to 13 list actions covering tickets, contacts, companies, agents, groups, roles, products, solution categories, time entries, canned response folders and field definitions. Tickets, contacts and companies sync incrementally using the updated\_since filter. Removed the per\_page and page inputs from list\_canned\_response\_folders because Freshdesk ignores them on that endpoint.

  <AccordionGroup>
    <Accordion title="Changed · 13 actions updated">
      `freshdesk_list_agents`, `freshdesk_list_canned_response_folders`, `freshdesk_list_companies`, `freshdesk_list_company_fields`, `freshdesk_list_contact_fields`, `freshdesk_list_contacts`, `freshdesk_list_groups`, `freshdesk_list_products`, `freshdesk_list_roles`, `freshdesk_list_solution_categories`, `freshdesk_list_ticket_fields`, `freshdesk_list_tickets`, `freshdesk_list_time_entries`
    </Accordion>
  </AccordionGroup>
</Update>

<Update label="v1.1.1" description="2 Sept 2026">
  `bug-fix`

  Standardized action category capitalization for more consistent portal filters.
</Update>

<Update label="v1.1.0" description="18 Aug 2026">
  `new-events` `native-webhooks` `guide-changes`

  Added native webhook mapping and setup guide for ticket creation and updates.
</Update>