> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshservice Changelog

> Release history for the Freshservice connector. Each version lists what changed and which actions were affected.

<Card title="Freshservice connector" icon="arrow-left" href="/connectors/freshservice" horizontal>
  Back to the connector overview, authentication methods, and actions.
</Card>

<Update label="v1.3.0" description="15 Sept 2026">
  `new-feature`

  Added scheduled data sync to nineteen collection actions — tickets, changes, problems, releases, agents, requesters, groups, departments, locations, assets, vendors, contracts and contract types, solution categories and folders, and the unified users, groups, organizations and roles — so these collections can be kept in sync and searched without calling Freshservice on every request. Most page through results automatically; the unified organizations and roles are returned in full by a single request. Tickets and changes sync incrementally using Freshservice's updated-since filter; the rest sync by full refresh, because their endpoints offer no last-updated filter.

  <AccordionGroup>
    <Accordion title="Changed · 19 actions updated">
      `freshservice_list_agents`, `freshservice_list_assets`, `freshservice_list_changes`, `freshservice_list_contract_types`, `freshservice_list_contracts`, `freshservice_list_departments`, `freshservice_list_groups`, `freshservice_list_locations`, `freshservice_list_problems`, `freshservice_list_releases`, `freshservice_list_requesters`, `freshservice_list_solution_categories`, `freshservice_list_solution_folders`, `freshservice_list_tickets`, `freshservice_list_vendors`, `freshservice_unified_list_groups`, `freshservice_unified_list_organizations`, `freshservice_unified_list_roles`, `freshservice_unified_list_users`
    </Accordion>
  </AccordionGroup>
</Update>

<Update label="v1.2.1" description="2 Sept 2026">
  `bug-fix`

  Standardized action category capitalization for more consistent portal filters.

  <AccordionGroup>
    <Accordion title="Changed · 9 actions updated">
      `freshservice_unified_get_group`, `freshservice_unified_get_me`, `freshservice_unified_get_organization`, `freshservice_unified_get_role`, `freshservice_unified_get_user`, `freshservice_unified_list_groups`, `freshservice_unified_list_organizations`, `freshservice_unified_list_roles`, `freshservice_unified_list_users`
    </Accordion>
  </AccordionGroup>
</Update>

<Update label="v1.2.0" description="19 Aug 2026">
  `new-actions`

  Added unified IAM actions for users, roles, groups, organizations, and credentials.

  <AccordionGroup>
    <Accordion title="Added · 9 new actions">
      `freshservice_unified_get_group`, `freshservice_unified_get_me`, `freshservice_unified_get_organization`, `freshservice_unified_get_role`, `freshservice_unified_get_user`, `freshservice_unified_list_groups`, `freshservice_unified_list_organizations`, `freshservice_unified_list_roles`, `freshservice_unified_list_users`
    </Accordion>
  </AccordionGroup>
</Update>

<Update label="v1.1.0" description="5 Aug 2026">
  `new-actions`

  Freshservice: Native Webhook Mapping. Configure a Freshservice Workflow Automator "Trigger Webhook" action to post to the connection's Native Webhook URL and StackOne maps the event to your integration.
</Update>