> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom Changelog

> Release history for the Intercom connector. Each version lists what changed and which actions were affected.

<Card title="Intercom connector" icon="arrow-left" href="/connectors/intercom" horizontal>
  Back to the connector overview, authentication methods, and actions.
</Card>

<Update label="v2.0.2" description="11 Sept 2026">
  `bug-fix`

  Documented the search values and matching rules Intercom actually applies, so filters no longer come back silently empty. Ticket search by category takes 'request', 'task' or 'tracker' rather than the category name on the ticket, conversation search by source.type lists the channel values it accepts, and the text operators now state that '=' matches word by word while '\~' matches a contiguous substring.

  <AccordionGroup>
    <Accordion title="Changed · 11 actions updated">
      `intercom_create_data_event`, `intercom_create_message`, `intercom_create_ticket_type`, `intercom_get_conversation`, `intercom_list_conversations`, `intercom_list_data_events`, `intercom_reply_to_conversation`, `intercom_search_conversations`, `intercom_search_tickets`, `intercom_untag_companies`, `intercom_update_ticket_type`
    </Accordion>
  </AccordionGroup>
</Update>

<Update label="v2.0.1" description="10 Sept 2026">
  `bug-fix`

  Documented the search values Intercom actually matches on, so filters no longer come back silently empty. Ticket search by category takes 'request', 'task' or 'tracker' rather than the category name shown on the ticket, conversation search by source.type lists the channel values it accepts, and the contains and starts-with operators are marked as working on free-text fields only.

  <AccordionGroup>
    <Accordion title="Changed · 2 actions updated">
      `intercom_search_conversations`, `intercom_search_tickets`
    </Accordion>
  </AccordionGroup>
</Update>

<Update label="v2.0.0" description="9 Sept 2026">
  `breaking` `bug-fix`

  Ticket and conversation search now accept multi-value IN and NIN filters and compound AND/OR conditions, quick reply options can be sent when replying to a ticket, non-duplicate contacts can be merged, and company contacts page through a cursor instead of a page number. Parameters that the provider rejects are now caught before the request is sent, and several parameter descriptions were corrected to match actual API behaviour.

  <AccordionGroup>
    <Accordion title="Changed · 26 actions updated">
      `intercom_add_tag_to_ticket`, `intercom_create_contact`, `intercom_create_data_attribute`, `intercom_create_data_event`, `intercom_create_message`, `intercom_create_ticket_type`, `intercom_create_ticket_type_attribute`, `intercom_detach_company_from_contact`, `intercom_detach_contact_from_company`, `intercom_enqueue_create_ticket`, `intercom_get_segment`, `intercom_list_attached_contacts`, `intercom_list_company_contacts`, `intercom_list_data_events`, `intercom_list_segments`, `intercom_merge_contacts`, `intercom_reply_to_conversation`, `intercom_reply_to_ticket`, `intercom_search_conversations`, `intercom_search_internal_articles`, `intercom_search_tickets`, `intercom_untag_companies`, `intercom_update_article`, `intercom_update_data_attribute`, `intercom_update_ticket`, `intercom_update_ticket_type`
    </Accordion>
  </AccordionGroup>
</Update>

<Update label="v1.2.0" description="2 Sept 2026">
  `data-sync`

  Enabled periodic data sync for 16 collections including contacts, conversations, companies, articles, teams, and tickets metadata.

  <AccordionGroup>
    <Accordion title="Changed · 16 actions updated">
      `intercom_list_admins`, `intercom_list_all_companies`, `intercom_list_articles`, `intercom_list_away_status_reasons`, `intercom_list_calls`, `intercom_list_collections`, `intercom_list_contacts`, `intercom_list_conversations`, `intercom_list_data_attributes`, `intercom_list_internal_articles`, `intercom_list_segments`, `intercom_list_subscription_types`, `intercom_list_tags`, `intercom_list_teams`, `intercom_list_ticket_states`, `intercom_list_ticket_types`
    </Accordion>
  </AccordionGroup>
</Update>

<Update label="v1.1.0" description="14 Jul 2026">
  `new-events`

  Added manual webhook support with 117 event topics across contacts, companies, conversations, tickets, articles, admin, audiences, calls, content stats, and more with connection guide.
</Update>