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Freshdesk connector

Back to the connector overview, authentication methods, and actions.
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14 Sept 2026
new-feature data-syncAdded DataSync support to 13 list actions covering tickets, contacts, companies, agents, groups, roles, products, solution categories, time entries, canned response folders and field definitions. Tickets, contacts and companies sync incrementally using the updated_since filter. Removed the per_page and page inputs from list_canned_response_folders because Freshdesk ignores them on that endpoint.
freshdesk_list_agents, freshdesk_list_canned_response_folders, freshdesk_list_companies, freshdesk_list_company_fields, freshdesk_list_contact_fields, freshdesk_list_contacts, freshdesk_list_groups, freshdesk_list_products, freshdesk_list_roles, freshdesk_list_solution_categories, freshdesk_list_ticket_fields, freshdesk_list_tickets, freshdesk_list_time_entries
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2 Sept 2026
bug-fixStandardized action category capitalization for more consistent portal filters.
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18 Aug 2026
new-events native-webhooks guide-changesAdded native webhook mapping and setup guide for ticket creation and updates.