Talkdesk

36 actions available for Talkdesk through StackOne. Use via Actions RPC, Toolset SDK, MCP, or A2A.

Talkdesk

36 actions · 7 events · 1 auth method

BetaTicketing

Authentication

OAuth 2.0

Connect using OAuth 2.0 Authorization Code flow. Provides user-level access to Talkdesk APIs.

Guides: Connector Profile, Link Account

Actions

Scopes

Select all|Clear

account:readattributes:readattributes:writecampaigns:readcampaigns:writecase-fields-public:readcases-public:readcases-public:writecontacts:readcontacts:writedata-reports:readdata-reports:writeprompts:deleteprompts:readprompts:writequeues-users:readqueues:readrecordings:readusers:read

36 actions

Action

Description

Required scopes

Get Account Details

talkdesk_get_account_details

Retrieve account details for the current Talkdesk account

account:read

Get List Of Users

talkdesk_list_users

List all users (agents) in the Talkdesk account

users:read

Get User Details

talkdesk_get_user

Retrieve a specific user by ID

users:read

Get Contacts List

talkdesk_list_contacts

List all contacts in the Talkdesk account

contacts:read

Get A Contact By Id

talkdesk_get_contact

Retrieve a specific contact by ID

contacts:read

Delete A Contact By Id

talkdesk_delete_contact

Delete a contact from Talkdesk

contacts:write

Getting A List Of Cases

talkdesk_list_cases

List all cases in the Talkdesk account

cases-public:read

Getting Case Details

talkdesk_get_case

Retrieve a specific case by ID

cases-public:read

Creating A Case

talkdesk_create_case

Create a new case in Talkdesk

cases-public:write

Updating A Case

talkdesk_update_case

Update an existing case in Talkdesk

cases-public:write

Deleting Cases Softly

talkdesk_delete_case_softly

Soft delete cases in Talkdesk

cases-public:write

Getting A List Of Case Fields

talkdesk_list_of_case_fields

Retrieve the list of available case fields

case-fields-public:read

List Queues

talkdesk_list_queues

List all queues in the Talkdesk account

queues:read

List Queue Users

talkdesk_list_queue_users

List all users assigned to a specific queue

queues-users:read

List Campaigns

talkdesk_list_campaigns

List all campaigns in the Talkdesk account

campaigns:read

Get Campaign Details

talkdesk_get_campaign_details

Retrieve a specific campaign by ID

campaigns:read

Create Or Duplicate Campaign

talkdesk_create_or_duplicate_campaign

Create a new outbound calling campaign

campaigns:write

Update Campaign

talkdesk_update_campaign

Update an existing campaign using JSON Patch

campaigns:write

Delete Campaign

talkdesk_delete_campaign

Delete a campaign

campaigns:write

List Attributes

talkdesk_list_attributes

List all routing attributes

attributes:read

Attribute Details

talkdesk_attribute_details

Retrieve a specific routing attribute by ID

attributes:read

Create A New Attribute

talkdesk_create_attribute

Create a new routing attribute

attributes:write

Update An Attribute

talkdesk_update_attribute

Update an existing routing attribute

attributes:write

Remove Association Of Users To An Attribute

talkdesk_remove_attribute_users

Remove user-attribute association

attributes:write

Attributes Categories List

talkdesk_attribute_categories_list

Attributes Categories List

attributes:read

Create A New Attribute Category

talkdesk_create_new_attribute_category

Create a new attribute category

attributes:write

Get Call Recordings List

talkdesk_list_call_recordings

Get a list of recordings for a specific call

recordings:read

List Prompts (audio Files) From Studio Flows

talkdesk_list_prompts

List all audio prompts

prompts:read

Get A Prompt Detail By Its ID

talkdesk_get_prompt

Retrieve a specific audio prompt by ID

prompts:read

Create Prompt

talkdesk_create_prompt

Create a new audio prompt

prompts:write

Partially Updates The Prompt

talkdesk_update_prompt

Partially update an existing audio prompt

prompts:write

Delete A Prompt

talkdesk_delete_prompt

Delete an audio prompt

prompts:delete

Get Report Jobs By Type

talkdesk_list_report_jobs_by_type

Get report jobs for a specific report type

data-reports:read

Creates A New Report Job

talkdesk_create_new_report_job

Create a new report job

data-reports:write

Get Job Report Execution Details

talkdesk_get_job_report_execution_details

Get report job execution details

data-reports:read

Get Job Report Execution Result

talkdesk_get_job_report__execution_file

Download report execution result

data-reports:read

Events

Tags

Select all|Clear

Webhook Events

7 events

Event

Description

Tags

Call Initiated Event

talkdesk_webhook_call_initiated

Processes Talkdesk call initiated events when a new call begins.

Webhook Events

Call Completed Event

talkdesk_webhook_call_completed

Processes Talkdesk call completed events when a call ends.

Webhook Events

Interaction Created Event

talkdesk_webhook_interaction_created

Processes Talkdesk interaction created events when a new interaction starts.

Webhook Events

Interaction Updated Event

talkdesk_webhook_interaction_updated

Processes Talkdesk interaction updated events when an interaction changes state.

Webhook Events

Agent Status Changed Event

talkdesk_webhook_agent_status_changed

Processes Talkdesk agent status change events when an agent goes online, offline, or changes availability.

Webhook Events

Contact Created Event

talkdesk_webhook_contact_created

Processes Talkdesk contact created events when a new contact is added.

Webhook Events

Contact Updated Event

talkdesk_webhook_contact_updated

Processes Talkdesk contact updated events when a contact is modified.

Webhook Events

Getting Started

1. Create or Select a Project

   Set up a new project or select an existing one. See the Projects Guide.

2. Configure the Connector

   Enable the connector and set up a connector profile in your project. See Managing Connectors.

   

   Connector Profile

   Talkdesk - OAuth 2.0

3. Link an Account

   Connect an account using StackOne Hub or Auth Link.

   

   Link Account

   Talkdesk - OAuth 2.0

4. Use Actions

   Invoke actions using one of the methods below:

   • MCP – Model Context Protocol for AI assistants
   • A2A – Agent-to-Agent protocol
   • AI Toolset (TypeScript) – TypeScript SDK for AI agents
   • AI Toolset (Python) – Python SDK for AI agents
   • Actions RPC – Direct API calls
   • Playground – Test actions in the dashboard