Skip to main content
BMC Helix ITSM (Remedy)
BMC Helix ITSM (Remedy)
37 actions · 1 auth method
BetaTicketing

​
Authentication

Username & Password (AR-JWT)

BMC Helix ITSM (Remedy) authenticates with the AR System JWT scheme. StackOne exchanges the service-account username and…Guides: Connector Profile, Link Account
Actions
37 actions
Action
Description
List Change Requests
List Change Requests from BMC Helix ITSM (queries the CHG:ChangeInterface form).
Get Change Request
Get a single Change Request by its AR System Request ID (from the CHG:ChangeInterface form).
Create Change Request
Create a Change Request in BMC Helix ITSM (posts to the CHG:ChangeInterface_Create create interface form).
Update Change Request
Update an existing Change Request by AR System Request ID (modifies the CHG:ChangeInterface form).
List Companies
List Companies from BMC Helix ITSM (queries the COM:Company form).
Get Company
Get a single Company by its AR System Request ID (from the COM:Company form).
Create Company
Create a Company in BMC Helix ITSM (posts to the COM:Company form).
Update Company
Update an existing Company by AR System Request ID (modifies the COM:Company form).
List Incidents
List Incidents from BMC Helix ITSM (queries the HPD:IncidentInterface form).
Get Incident
Get a single Incident by its AR System Request ID (from the HPD:IncidentInterface form).
Create Incident
Create an Incident in BMC Helix ITSM (posts to the HPD:IncidentInterface_Create create interface form).
Update Incident
Update an existing Incident by AR System Request ID (modifies the HPD:IncidentInterface form).
List Known Errors
List Known Errors from BMC Helix ITSM (queries the PBM:KnownErrorInterface form).
Get Known Error
Get a single Known Error by its AR System Request ID (from the PBM:KnownErrorInterface form).
Create Known Error
Create a Known Error in BMC Helix ITSM (posts to the PBM:KnownErrorInterface_Create create interface form).
Update Known Error
Update an existing Known Error by AR System Request ID (modifies the PBM:KnownErrorInterface form).
List Persons
List People from BMC Helix ITSM (queries the CTM:People form).
Get Person
Get a single Person by its AR System Request ID (from the CTM:People form).
Create Person
Create a Person in BMC Helix ITSM (posts to the CTM:People form).
Update Person
Update an existing Person by AR System Request ID (modifies the CTM:People form).
List Problem Investigations
List Problem Investigations from BMC Helix ITSM (queries the PBM:ProblemInterface form).
Get Problem Investigation
Get a single Problem Investigation by its AR System Request ID (from the PBM:ProblemInterface form).
Create Problem Investigation
Create a Problem Investigation in BMC Helix ITSM (posts to the PBM:ProblemInterface_Create create interface form).
Update Problem Investigation
Update an existing Problem Investigation by AR System Request ID (modifies the PBM:ProblemInterface form).
List Support Groups
List Support Groups from BMC Helix ITSM (queries the CTM:Support Group form).
Get Support Group
Get a single Support Group by its AR System Request ID (from the CTM:Support Group form).
Create Support Group
Create a Support Group in BMC Helix ITSM (posts to the CTM:Support Group form).
Update Support Group
Update an existing Support Group by AR System Request ID (modifies the CTM:Support Group form).
List Tasks
List Tasks from BMC Helix ITSM (queries the TMS:Task form).
Get Task
Get a single Task by its AR System Request ID (from the TMS:Task form).
Create Task
Create a Task in BMC Helix ITSM (posts to the TMS:Task form).
Update Task
Update an existing Task by AR System Request ID (modifies the TMS:Task form).
Delete Task
Delete a Task by AR System Request ID (removes the entry from TMS:Task).
List Work Orders
List Work Orders from BMC Helix ITSM (queries the WOI:WorkOrderInterface form).
Get Work Order
Get a single Work Order by its AR System Request ID (from the WOI:WorkOrderInterface form).
Create Work Order
Create a Work Order in BMC Helix ITSM (posts to the WOI:WorkOrderInterface_Create create interface form).
Update Work Order
Update an existing Work Order by AR System Request ID (modifies the WOI:WorkOrderInterface form).

​
Getting Started

1

Create or Select a Project

Set up a new project or select an existing one. See the Projects Guide.
2

Configure the Connector

Enable the connector and set up a connector profile in your project. See Managing Connectors.
https://stackone-logos.com/api/bmchelix/filled/png

Connector Profile

BMC Helix ITSM (Remedy) - Username & Password (AR-JWT)
3

Link an Account

Connect an account using StackOne Hub or Auth Link.
https://stackone-logos.com/api/bmchelix/filled/png

Link Account

BMC Helix ITSM (Remedy) - Username & Password (AR-JWT)
4

Use Actions

Invoke actions using one of the methods below: