RT (Request Tracker)

How to set up the RT (Request Tracker) connector, plus the actions that are available.

Previewv0.1.0

See changelog

24 actions · 1 auth method

Ticketing

Getting Started

1. Create or Select a Project

   Set up a new project or select an existing one. See Organizations & Projects.

2. Configure the Connector

   Enable the connector and set up a Connector Profile in your project. See Setup Connector Profile.

   

   Connector Profile · API Token

   Authenticate with an RT auth token, sent in the Authorization header as `token <TOKEN>`. Requires RT 5.0+ with the built…

3. Link an Account

   Link an account from the dashboard (or via StackOne Hub).

   See the guide for the authentication type chosen in the Connector Profile:

   

   Link Account · API Token
4. Use Actions

   Connect an AI platform to the linked account’s actions. See AI Platforms.

   Other ways to call actions are listed in Protocols & SDKs.

Actions

24 actions

Action

Description

Get Ticket Attachments

requesttracker_get_ticket_attachments

List the attachments on a ticket

Get Attachment

requesttracker_get_attachment

Retrieve a single attachment by its ID

List Custom Fields

requesttracker_list_customfields

List the custom fields defined in RT

Get Custom Field

requesttracker_get_customfield

Retrieve a single custom field by its ID

Create Custom Field

requesttracker_create_customfield

Create a new custom field definition

List Queues

requesttracker_list_queues

List the queues the authenticated user can see

Get Queue

requesttracker_get_queue

Retrieve a single queue by its ID or name

Get Queue Custom Fields

requesttracker_get_queue_customfields

List the ticket custom fields applied to a queue

Create Queue

requesttracker_create_queue

Create a new queue

Search Tickets

requesttracker_search_tickets

Search tickets using TicketSQL, simple search, or a saved search

Get Ticket

requesttracker_get_ticket

Retrieve a single ticket by its ID

Create Ticket

requesttracker_create_ticket

Create a new ticket in a queue

Update Ticket

requesttracker_update_ticket

Update a ticket’s metadata (subject, status, owner, priority, custom fields, links)

Delete Ticket

requesttracker_delete_ticket

Delete a ticket (sets its status to deleted)

Take Ticket

requesttracker_take_ticket

Take ownership of an unowned ticket

Untake Ticket

requesttracker_untake_ticket

Release ownership of a ticket you own

Steal Ticket

requesttracker_steal_ticket

Take ownership of a ticket currently owned by someone else

Reply To Ticket

requesttracker_reply_ticket

Add a public reply (correspondence) to a ticket

Comment On Ticket

requesttracker_comment_ticket

Add an internal comment to a ticket (not sent to requestors)

Get Ticket History

requesttracker_get_ticket_history

Retrieve the list of transactions (history) for a ticket

Search Transactions

requesttracker_list_transactions

Search transactions using TransactionSQL

Get Transaction

requesttracker_get_transaction

Retrieve a single transaction by its ID

List Users

requesttracker_list_users

List users, optionally filtered by a JSON search query

Get User

requesttracker_get_user

Retrieve a single user by ID or username